1. Going Home: Step Down Care at Lime Tree House

    Report -

    In 2016, Healthwatch Southwark were involved in speaking to patients in short stay 'step-down' flats in an extra care scheme after leaving hospital.

  2. Our 'Going Home' project with Healthwatch Lambeth

    News -

    We have worked with Healthwatch Lambeth on a project called 'Going Home'. This is where we have tracked people's experiences from the moment they were ready to leave hospital for up to three months afterwards.

  3. Winter Communications

    Report -

    The six Healthwatch in South East London were commissioned to provide independent support to the NHS London region with the evaluation of the Transforming Primary Care Programme's winter communications programme.

  4. GP Out-of-Hours Answerphone Messages (Updated)

    Report -

    Following an early report about the experiences of seldom-heard communities in accessing GPs, we carried out a review of GP out-of-hours answerphone messages.

  5. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  6. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  7. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  8. Accident and Emergency Services

    Report -

    We found through our work on GP access that some people use A&E instead of out-of-hour services which are available if their GP practice is closed.

  9. Appointment systems at GP Practices

    Report -

    From October 2016 to February 2017 we spoke with 397 local people about what they thought HWS should focus on in 2017/18.

  10. Community Health Ambassadors achievements in 2023!

    News -

    As we welcome the new year, take a look at Southwark Community Health Ambassadors' achievement in 2023! They are dedicated to supporting and improving the health of their local communities.

  11. Quarterly Monitoring Report - Q3

    Report -

    Read what Healthwatch Southwark learned and achieved between October-December 2024.

  12. Free Making Every Contact Count (MECC) Training!

    News -

    We talk to hundreds of local people who are dealing with various challenges. Making Every Contact Count (MECC) is about using the power of these short conversations to support people’s health and wellbeing and enable them to access the support they need.

  13. Quarterly Monitoring Report - Q4 2023-4

    Report -

    Read what Healthwatch Southwark learned and achieved between January-March 2024.

  14. Listening Tour – Can you help?

    News -

    We are hosting a series of pop ups as part of our listening tour whereby the general public can share their experiences in health and social care settings and know that we will do right by them to share this information with decision-makers.

  15. Give your views on maternity care in Southwark

    News -

    Southwark Council want to hear from you:

    · if you’ve had a pregnancy in the past five years
    · from your family members
    · or if you’re a professional that delivers maternity services in Southwark.

    *Survey link has changed. Please see correct links below.*