Accident and Emergency Services

We found through our work on GP access that some people use A&E instead of out-of-hour services which are available if their GP practice is closed.
Kings college hospital

Amongst reasons cited for going to A&E instead of other local services, common themes were:

  • Difficulty in getting a prompt GP appointment
  • Uncertainty/confusion about where to go when the GP surgery is closed.

We wanted the opportunity to speak to people attending A&E and see why they chose to come to A&E, what services they'd tried before coming to A&E and what services they were aware of in primary care.

We also asked about their experiences whilst they were in the emergency department.

Downloads

Enter and View - Accident and Emergency at King's College Hospital
Enter and View - Accident and Emergency at St Thomas' Hospital

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