Amongst reasons cited for going to A&E instead of other local services, common themes were:
- Difficulty in getting a prompt GP appointment
- Uncertainty/confusion about where to go when the GP surgery is closed.
We wanted the opportunity to speak to people attending A&E and see why they chose to come to A&E, what services they'd tried before coming to A&E and what services they were aware of in primary care.
We also asked about their experiences whilst they were in the emergency department.