How to make a complaint

Are you unhappy with your experience of healthcare services in Southwark? Do you want the issue to be investigated and to receive a formal explanation of what happened, and assurances about what improvements will be made?

Find out who to contact here

Support to make a complaint

If you need more help with making your complaint (for example if you need help to write the letter or you do not feel confident enough to deal with the complaints process alone) you can contact Pohwer. Their support is only available for NHS funded services and does not cover social care complaints.

Visit the Pohwer website

More tips and tools for making a complaint

Healthwatch England have worked with Citizens Advice to provide you with more detailed information you need to make a complaint when things go wrong in health or social care.

Get more information here