GP Out-of-Hours Answerphone Messages (Updated)

Following an early report about the experiences of seldom-heard communities in accessing GPs, we carried out a review of GP out-of-hours answerphone messages.
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We also carried out a review of GP website information on complaints, and a 'mystery shop' of GPs to see if we were offered an interpreting service.

Downloads

GP Out-of-Hours Answerphone Messages: what do they tell us? (March 2016)
GP Out-of-Hours Answerphone Messages: one year on (June 2017)