News and reports

The number of people being cared for in their own homes is increasing but what should you expect from home care services?

A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

Following an early report about the experiences of seldom-heard communities in accessing GPs, we carried out a review of GP out-of-hours answerphone messages.

The six Healthwatch in South East London were commissioned to provide independent support to the NHS London region with the evaluation of the Transforming Primary Care Programme's winter communications programme.

We have worked with Healthwatch Lambeth on a project called 'Going Home'. This is where we have tracked people's experiences from the moment they were ready to leave hospital for up to three months afterwards.

In 2016, Healthwatch Southwark were involved in speaking to patients in short stay 'step-down' flats in an extra care scheme after leaving hospital.

Mental health was identified as a priority area for Healthwatch Southwark (HWS) through public and stakeholder consultation.

Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.

Over the summer of 2016, we engaged with 114 young people aged 12-23, via workshops and surveys, to find out about their experiences of mental health education and information, access to services, and where they prefer to go for support.

Over the summer of 2016, we engaged with 114 young people aged 12-23, via workshops and surveys, to find out about their experiences of mental health education and information, access to services, and where they prefer to go for support.

We were commissioned by Macmillan Cancer Support, to run a focus group exploring the different ways the Bengali community access information – where they get it from and in what format and language.