Kings college hospital
Accident and Emergency Services
We found through our work on GP access that some people use A&E instead of out-of-hour services which are available if their GP practice is closed.
25 December 2017
Report
Elderly woman smiling face on to the camera
What should you expect from home care services?
The number of people being cared for in their own homes is increasing but what should you expect from home care services?
29 August 2017
Advice and Information
Woman helping an elderly man use a IPad
The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
31 July 2017
Advice and Information
GP sitting opposite a patient about to take their tempreature
10 top tips to get the most out of your GP appointment
We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.
17 July 2017
Advice and Information
Healthwatch Southwark Logo
GP Out-of-Hours Answerphone Messages (Updated)
Following an early report about the experiences of seldom-heard communities in accessing GPs, we carried out a review of GP out-of-hours answerphone messages.
29 June 2017
Report
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Winter Communications
The six Healthwatch in South East London were commissioned to provide independent support to the NHS London region with the evaluation of the Transforming Primary Care Programme's winter communications programme.
30 May 2017
Report
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Our new priorities for 2017/18
The Healthwatch remit is large - we cover both health and social care for children and adults – and therefore each local Healthwatch identifies priority areas to help channel resources into work that will achieve the greatest impact.
30 April 2017
Report
grey council estate
Our 'Going Home' project with Healthwatch Lambeth
We have worked with Healthwatch Lambeth on a project called 'Going Home'. This is where we have tracked people's experiences from the moment they were ready to leave hospital for up to three months afterwards.
1 March 2017
News
grey council estate
Going Home: Step Down Care at Lime Tree House
In 2016, Healthwatch Southwark were involved in speaking to patients in short stay 'step-down' flats in an extra care scheme after leaving hospital.
1 March 2017
Report
Snowflake
Winter Wellness event 2016 – Staying Well, Warm and Safe
We held this free public event on 19 December 2016, attended by at least 75 people. Around 60 had not attended a Healthwatch Southwark event before and 11 registered as new supporters.
30 December 2016
Report
scrabble pieces spelling out mental health
Mental Health
Mental health was identified as a priority area for Healthwatch Southwark (HWS) through public and stakeholder consultation.
1 December 2016
Report
Dentist looking at a dental x-ray
10 top tips to get the most out of your dental appointment
Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.
29 November 2016
Advice and Information