News and reports | Healthwatch Southwark

Former Healthwatch Southwark manager Aarti speaking at public event

Annual Report 2017/2018

During 2017/18, we have worked on three out of five of our priorities; Timely access to GPs, Going Home and Help in a Mental Health Crisis.

Close up of wheelchair wheel

Enhanced Rapid Response (ERR), Supported Discharge and Reablement Services - what are people’s experiences of these services?

In August 2017, we were approached by Southwark Adult Social Care (ASC) and Guy’s and St Thomas’ NHS Foundation Trust to gain feedback from people with lived experience of Enhanced Rapid Response (ERR), Supported Discharge and Reablement services.

Snowflake

Winter Wellness event 2017 – Staying Well, Warm and Safe

We held this free public event on 13 December 2017, at Walworth Methodist Church. It was attended by at least 75 people and 11 organisations from the local community and voluntary sector and statutory services.

30 December 2017

Flyer for GP Access - CCG and Healthwatch Southwark joint event

Appointment systems at GP Practices

From October 2016 to February 2017 we spoke with 397 local people about what they thought HWS should focus on in 2017/18.

30 December 2017

Kings college hospital

Accident and Emergency Services

We found through our work on GP access that some people use A&E instead of out-of-hour services which are available if their GP practice is closed.

25 December 2017

Elderly woman smiling face on to the camera

What should you expect from home care services?

The number of people being cared for in their own homes is increasing but what should you expect from home care services?

Advice and Information

Woman helping an elderly man use a IPad

The Accessible Information Standard - What you can expect from services

A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

Advice and Information

GP sitting opposite a patient about to take their tempreature

10 top tips to get the most out of your GP appointment

We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

Advice and Information

GP Out-of-Hours Answerphone Messages (Updated)

Following an early report about the experiences of seldom-heard communities in accessing GPs, we carried out a review of GP out-of-hours answerphone messages.

Close up of snowflake in winter

Winter Communications

The six Healthwatch in South East London were commissioned to provide independent support to the NHS London region with the evaluation of the Transforming Primary Care Programme's winter communications programme.

our have your say gif

Our new priorities for 2017/18

The Healthwatch remit is large - we cover both health and social care for children and adults – and therefore each local Healthwatch identifies priority areas to help channel resources into work that will achieve the greatest impact.

grey council estate

Our 'Going Home' project with Healthwatch Lambeth

We have worked with Healthwatch Lambeth on a project called 'Going Home'. This is where we have tracked people's experiences from the moment they were ready to leave hospital for up to three months afterwards.