Paramedic helping an older woman with the caption 'Help us to help you'
Coordinate My Care: Develop your personalised care plan
Coordinate My Care is an NHS service that coordinates urgent care for patients. All London residents can now have a personalised care plan - find out how to create yours.
26 January 2021
block of flats council estate london
Five ways health and social care in the UK has changed - and how it might affect you
The coronavirus pandemic has affected health and social care service provision in many ways. Some changes are the result of emergency government legislation, whereas others are due to services having to adapt to staffing and resource shortages.
28 April 2020
Elderly person sitting on a bench with a friend.
Do you need help getting to hospital?
Find out what support is available to help you travel to your hospital appointments.
22 May 2019
group of people advising on care options
New enhanced 111 Integrated Urgent Care (IUC) service for South East London
Not sure what to do? Go straight to 111! As of 26 February 2019, residents in South East London can access a new enhanced NHS 111 IUC service.
26 February 2019
What is the 'Red Bag' and what does it do?
The 'Hospital Transfer Pathway' or 'Red Bag' scheme, pioneered by Sutton Homes of Care, is designed to make emergency hospital visits safer for care home residents and to speed up discharge.
19 February 2019
Woman helping an elderly man use a IPad
The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
31 July 2017