Social care support for carers focus group

Access to social care support was identified as a priority area for Healthwatch Southwark through public and stakeholder consultation.
Cup of black coffee on wooden table

Aim of the focus group The aim of the focus group was to understand the experiences of carers, particularly the carer’s assessment process and, to an extent, their view of the cared-for-person’s assessment for a personal budget.

Downloads

Social Care Support for Carers (Jan 15)

Key considerations from our work:

  • Information about support for carers needs to be more easily available e.g. from the GP, rather than being given this information years down the line.

  • Support when completing the carer’s assessment would be beneficial, as it is perceived as a lengthy and confusing process.
  • More clarity on how to use respite, as information about this seemed to be variable / not easily understood.
  • Familiarity and consistency are crucial when paid carers look after the cared-for person, especially when the carer is not present. There is a need for better systems which ensure that paid carers know the person so they are more at ease.
  • Building relationships with staff was seen as the best way to work collaboratively with carers.
  • Carers need to be better supported to look after their own health and wellbeing.
  • Information about personal budgets needs to be more easily available e.g. from the GP, rather than being given information too late.