How we're making a difference

Over 200 people shared their views with Healthwatch about their experience of health and social care, including their experiences of COVID-19. From these experiences, we made 28 recommendations to services based on your experiences of care – most of which have been acted upon. 

Take a look at last year's highlights in our annual report.

Find out more

Very happy to have spoken to you as you've given me more confidence to create positive changes at this particular GP, not just for my Mum's experiences, but for other patients at this GP who may feel voiceless. 

             - Member of the public, April 2021 


Our year in numbers 2020/21


People shared their story about health and social care with us. 



People accessed advice and information from us online, by phone, or face-to-face.   


Reports were published for professionals about people's first hand experiences of care. 



People volunteered their time to help make a difference, especially to improve our response to COVID-19.  

Latest report:

Waiting for Hospital Treatment: A qualitative report on patient experience in Southwark

We carried out 11 in-depth interviews with local people waiting for hospital treatment, and based on our findings, we made seven recommendations. 

View report

I enjoyed that event – it was really helpful to get a bit more insight around people’s attitudes and how messages have influenced these. I’ve made a note of a few things and will be looking to incorporate into what we’re doing.

                   - CCG,  April 2021