Raising our voices to make carers visible in Southwark

It’s Carers Week 8-14 June and we want to Make Carers Visible (this year's theme) by sharing our recent research project, ‘The Impact of Caring on Unpaid Carers’. We also consider what's changed during Covid-19 and what's next in Southwark.
woman holding baby wearing blue jacket

This Carers Week we want to Make Carers Visible by sharing the work we did in our 2018-2019 research project, ‘The Impact of Caring on Unpaid Carers’, to explore and highlight unpaid carers’ day-to-day experiences in Southwark. The below findings and recommendations are taken from this report, and you can find the full version here

What did we find out? 

1. The impact of caring on unpaid carers was extensive, emotional and intense.

Most carers were providing many different types of support for long hours, beyond personal care. Some also had to be watchful and alert during the night. The majority of carers reported a negative impact in most areas of their life, including their physical and mental health, relationships, employment and personal fulfilment. The impacts felt hardest by carers were those that deteriorated. These included sleep deprivation and tiredness, chronic stress and anxiety about the cared for person and their future, and loss of personal time to self care or build relationships. Caring also had a two-pronged financial impact, in that there were extra costs associated with caring, such as food and laundry, but many carers were unable to work more than part-time or go for promotions. Those caring for someone with dementia or a complex mental health condition faced specific challenges, such as aggressive behavior from the cared for person, being excluded from care, or their children witnessing traumatic events.  

2. Communication with health and social care services could compound the emotional experience of care.

One-off interactions with individual professionals (such as GPs, social workers and district nurses) could have a positive effect on how supported carers felt, and the trust they had in a service. Conversely, difficult communication was not just an additional challenge, but compounded the carers’ feelings of isolation, stress and hopelessness. Across the study, many people described the Council’s communication and support as inconsistent, unresponsive to their needs, and lacking in empathy. This meant they did not trust the Council and some carers were even afraid of contacting Social Care services. Many carers took on care coordination responsibilities and found their journey through the health and social care system disjointed and filled with waits and silences, requiring them to continually push for appropriate support.  

3. Carer Assessments did not seem to be working for carers in their current form.

A large proportion of the carers surveyed had not had an Assessment, sometimes despite requesting one, and the overall process did not seem transparent. Those that had gone through or completed the Assessment process said that the assessors could be disbelieving and uncaring, and that they sometimes received no communication about the outcomes. Others said they had to seek out support themselves rather than being signposted, or that the support offered following an assessment was not appropriate. There was a sense of abandonment among many.  

4. Carers valued a personalised, varied model of support but very few people were accessing this.

From the VCS, this included one-off or occasional support such as advocacy or help applying for benefits, as well as ongoing social events, peer support or counselling. Some carers were receiving support from their friends, family, neighbours or colleagues with respite care, household tasks, and emotional support. These informal support networks were highly valued by those that had them. Some carers felt their faith made them more resilient, but caring responsibilities made it hard to keep attending church. Where it was accessed, VCS support could enable people to continue caring, and was even described as lifesaving. Some wanted training specific to their cared for person’s condition, for example communicating with someone with dementia. Flexible access to respite was also important. Carers needed time for ‘life administration’ tasks, as well as longer breaks to de-stress. However, poor experience of respite care was a barrier to enjoying breaks. Many who had taken a holiday had a family member or friend look after their cared for person, which tended to mean they felt more confident and relaxed.  

5. Counselling helped carers to understand and cope with their role.

Access to counselling was crucial for carers to ‘unbundle’ and manage complex responses to taking on such a demanding role for someone close to them. However, cost, waiting times, and difficulty getting out of the house were all barriers. 

How has coronavirus affected unpaid carers?

These figures are taken from a recent survey by Carers UK of nearly 5000 unpaid carers.

  • 70% of unpaid carers in the UK are having to provide more care for their loved ones during the coronavirus outbreak - an additional 10 hours a week on average.
  • 35% of them are providing more care because their local care and support services have been reduced or closed.
  • 55% said they feel overwhelmed managing their caring responsibilities and are worried about burning out in the coming weeks.
  • 81% of carers are having to spend more money during the outbreak - mainly on food and household bills, as well as equipment for their cared for person.

Carers UK has called on the government to increase the Carers' Allowance - the main benefit for people caring unpaid for 35 hours or more each week, just £67.25 a week - to recognise their crucial role. 

What did we recommend? 

There needs to be ongoing development of an imaginative and wide-ranging continuum of support at different levels, building on community and personal assets available to carers. In order to achieve this, there needs to be attention to identification of carers, clear communication about services, rights and processes, and holistic needs assessment and signposting.  

There also needs to be investment in services in line with the huge value of carers – but there are a wide range of low-cost support systems which can be fostered.  

Click here to read the recommendations in more detail, and find out what specific actions we recommended to services.  

1. Develop the culture and leadership around supporting carers. 

2. Improve communication with carers. 

3. Refresh the Carer Assessment process. 

4. Meet more carers’ support needs through a range of innovative methods (e.g. informal peer support networks, peer groups, training, and flexible counselling). 

5. Continue improving care coordination. 

6. Further investigate the experiences of carers in Southwark, especially those facing inequalities. This also requires further identification of carers by Southwark Council. 

What has happened so far? 

  • Our research was included in Southwark Council’s Joint Strategic Needs Assessment (JSNA) on unpaid carers. The JSNA is a process by which local authorities assess the health, care and wellbeing needs of the local community, and it is really important for the decisions they make. 

  • We also helped to shape the content of the JSNA and the recommendations it made, to ensure local carers’ voices were heard.  

  • We presented this report to the Council and NHS, including the Health and Wellbeing Board, and shared it with local MPs. 

  • In February 2020 we held a follow-up event for unpaid carers to hear about the report and connect with each other. We also invited staff from Adult Social Care to come and listen and chat to carers in an informal setting.  

  • We have a seat on the Carers’ Board, which is guiding the development of services and a refreshed Carers’ Pathway.

  • A new Hub to support and signpost older people and their carers has opened in Southwark (online and over the phone at the moment).

What are the next steps? 

  • The next meeting of the Carers’ Board is happening soon. Please get in touch if there’s anything you’d like us to highlight. 

  • Further development of Hubs in Southwark, for example for disabled people and their carers.

Where can you find support for carers in Southwark?

Southwark Carers

Contact Southwark Carers for carer-specific signposting, advice and support. They can also support you in the process of getting a Carer Assessment.

020 7708 4497 


See what they're up to for Carers Week below.

Southwark Mental Health Carers Forum

If you care for someone with a mental health condition, join the Southwark Mental Health Carers Forum. The forum meets on the last Friday of every month 4-6pm and offers carers a chance to learn more about mental health services. It is also an opportunity for engagement, involvement and empowerment around how services are doing. Contact Matthew Mckenzie to join.



Southwark Community Hub

This is a one-stop shop for support during Covid-19, made up of Southwark Council, the local NHS and GP surgeries, charities and community and volunteer groups. You can get advice and support on a range of issues, including food access, befriending and financial support.


020 7525 5000

Healthwatch Southwark

Find information about dealing with coronavirus as a carer, and links to support from home here on our website. You can also contact us to share feedback or ask for signposting.


020 7358 7005

Other useful sources of support - according to the carers in our study!

  • Southwark Hub for information and signposting around wellbeing, and a great directory of other services.
  • Citizens Advice Southwark for advice on benefits, housing, employment and other areas.
  • Alzheimer's Society which has a national helpline as well as a local advice service. They also usually have a Carers' Group.
  • Coach 4 Care, a peer-led coaching support service run by St. Christopher's Hospice.
  •  Age UK Lewisham & Southwark, who are currently only running their handyperson and benefits/housing advice service, but hope to open up more services soon.
  • Contact your GP to let them know you're a carer.
Services may be working differently during the Covid-19 pandemic. Please contact them directly to find out.

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