1. Going Home: Step Down Care at Lime Tree House

    Report -

    In 2016, Healthwatch Southwark were involved in speaking to patients in short stay 'step-down' flats in an extra care scheme after leaving hospital.

  2. Our 'Going Home' project with Healthwatch Lambeth

    News -

    We have worked with Healthwatch Lambeth on a project called 'Going Home'. This is where we have tracked people's experiences from the moment they were ready to leave hospital for up to three months afterwards.

  3. Winter Communications

    Report -

    The six Healthwatch in South East London were commissioned to provide independent support to the NHS London region with the evaluation of the Transforming Primary Care Programme's winter communications programme.

  4. GP Out-of-Hours Answerphone Messages (Updated)

    Report -

    Following an early report about the experiences of seldom-heard communities in accessing GPs, we carried out a review of GP out-of-hours answerphone messages.

  5. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  6. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  7. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  8. Accident and Emergency Services

    Report -

    We found through our work on GP access that some people use A&E instead of out-of-hour services which are available if their GP practice is closed.

  9. Appointment systems at GP Practices

    Report -

    From October 2016 to February 2017 we spoke with 397 local people about what they thought HWS should focus on in 2017/18.

  10. Kooth - Free, safe and anonymous online support for young people

    Advice and Information -

    Kooth, is a new online counselling service for children and young people aged 11-19 access to free, anonymous mental health and emotional well-being support.

  11. Having a baby and the effect on your mental health (This survey is now closed)

    News -

    Healthwatch want to know about your experiences.

  12. What is the 'Red Bag' and what does it do?

    Advice and Information -

    The 'Hospital Transfer Pathway' or 'Red Bag' scheme, pioneered by Sutton Homes of Care, is designed to make emergency hospital visits safer for care home residents and to speed up discharge.

  13. Support your young people by connecting them with the Children in Need grants programme!

    News -

    Does your organisation work with children and young people under the age of 18?

  14. New enhanced 111 Integrated Urgent Care (IUC) service for South East London

    Advice and Information -

    Not sure what to do? Go straight to 111!

    As of 26 February 2019, residents in South East London can access a new enhanced NHS 111 IUC service.

  15. YGAM offer free 'train the trainer' workshops and resources to educate and safeguard young people

    News -

    Are your young people safe? Have they developed digital-resilience?

  16. Thank you to all who attended the Faith and Health Summit!

    News -

    Community Southwark, Healthwatch Southwark and Southwark Council hosted the Southwark Faith and Health Summit 2019, which launched their report and present findings from Health Challenges run by faith leaders in their communities.

  17. Healthwatch Southwark's Social Prescribing Survey (This survey is now CLOSED)

    News -

    We want to hear from people who have been given advice by their GP, or another health or care worker, to join in community activities.

  18. Would you like to be part of a small carer's focus group?

    News -

    (This survey is now closed)

  19. The NHS in Southwark is changing. Share your views and help to shape its future.

    News -

    - This consultation is now closed -

  20. Are you struggling with high gas and electricity bills? SHINE London can help you

    Advice and Information -

    Islington's award-winning SHINE network have helped thousands of residents save an average of £213 per year on energy bills through discounts, debt support and energy saving measures.

  21. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  22. Six tips for carers on how to support a loved one living with dementia

    News -

    The Learning to Care project at Bell House has been set up to help educate people on how to care for and support their elderly family, friends and neighbours through a series of talks and short films.

  23. Healthy feedback from our Healthy Futures in Southwark & Lambeth event

    Blog -

    Healthwatch Southwark & Healthwatch Lambeth, along with partners from health and social care across both boroughs, ran an event "A Healthy Future in Southwark & Lambeth" on the 20th March.

  24. SLaM's 'changing lives' strategy aims to improve the lives of the people and communities they serve

    News -

    Find out more about SLaM's 'Changing Lives' strategy and watch a film following the journeys of five service users.