1. Do Southwark GPs offer interpreting services?

    Report -

    Following an early report about the experiences of seldom-heard communities in accessing GPs, we carried out a review of GP out-of-hours answerphone messages.

  2. Young voices on sexual health

    Report -

    Over the summer of 2016, we engaged with 105 young people aged 13-25, via workshops and surveys, to find out about their experiences of sexual health education and information, access to services, and where they prefer to go for support.

  3. Gypsy and Traveller Community Focus Group

    Report -

    Healthwatch Southwark spoke with Traveller women who reside in Traveller sites in Southwark, of which there are four: Springtide (Peckham), Brideale (Peckham), Ilderton (Bermondsey) and Burnhill (Peckham).

  4. Burgess Park Care Home

    Report -

    In 2016, one of our priority areas was social care.

    A focus of this has been to look at the quality of nursing care provision, especially after the closure of one of the three Southwark nursing homes in October 2015 (Camberwell Green).

  5. Findings from our Trans Survey

    Report -

    Healthwatch Southwark wanted to understand the experience of local people in the context of the national experience of Trans patients and so started a series of engagement activities.

  6. Bengali Focus Group with Macmillan Cancer Support

    Report -

    We were commissioned by Macmillan Cancer Support, to run a focus group exploring the different ways the Bengali community access information – where they get it from and in what format and language.

  7. Young Voices on Mental Health

    Report -

    Over the summer of 2016, we engaged with 114 young people aged 12-23, via workshops and surveys, to find out about their experiences of mental health education and information, access to services, and where they prefer to go for support.

  8. What young voices told us about mental health

    News -

    Over the summer of 2016, we engaged with 114 young people aged 12-23, via workshops and surveys, to find out about their experiences of mental health education and information, access to services, and where they prefer to go for support.

  9. 10 top tips to get the most out of your dental appointment

    Advice and Information -

    Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.

  10. Mental Health

    Report -

    Mental health was identified as a priority area for Healthwatch Southwark (HWS) through public and stakeholder consultation.

  11. Going Home: Step Down Care at Lime Tree House

    Report -

    In 2016, Healthwatch Southwark were involved in speaking to patients in short stay 'step-down' flats in an extra care scheme after leaving hospital.

  12. Our 'Going Home' project with Healthwatch Lambeth

    News -

    We have worked with Healthwatch Lambeth on a project called 'Going Home'. This is where we have tracked people's experiences from the moment they were ready to leave hospital for up to three months afterwards.

  13. Winter Communications

    Report -

    The six Healthwatch in South East London were commissioned to provide independent support to the NHS London region with the evaluation of the Transforming Primary Care Programme's winter communications programme.

  14. GP Out-of-Hours Answerphone Messages (Updated)

    Report -

    Following an early report about the experiences of seldom-heard communities in accessing GPs, we carried out a review of GP out-of-hours answerphone messages.

  15. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  16. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  17. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  18. Accident and Emergency Services

    Report -

    We found through our work on GP access that some people use A&E instead of out-of-hour services which are available if their GP practice is closed.

  19. Appointment systems at GP Practices

    Report -

    From October 2016 to February 2017 we spoke with 397 local people about what they thought HWS should focus on in 2017/18.