1. Bengali Women's Focus Group

    Report -

    We worked with Southwark Council’s engagement team to visit a Bengali Women’s Group at the Rockingham Community Centre, to explore engagement opportunities to understand the issues this community faces when accessing health and social care services

  2. Latin American Women's Focus Group

    Report -

    The session was conducted in Spanish, led by Latin American Women’s Rights Service (LAWRS) with staff support from Coalition of Latin Americans in the UK (CLAUK) and Healthwatch Southwark.

  3. 'Spotlight on Social Care - event report

    Report -

    We held a public event to inform Supporters & Stakeholders about Adult Social Care within Southwark Council and gain feedback on the real-life case studies.

  4. One Year On - event report

    Report -

    Approximately 50 including residents, representatives from voluntary and community organisations and statutory services attended our event to gain insight into health and social care commissioning and integration in Southwark

  5. Going Home: Step Down Care at Lime Tree House

    Report -

    In 2016, Healthwatch Southwark were involved in speaking to patients in short stay 'step-down' flats in an extra care scheme after leaving hospital.

  6. Our 'Going Home' project with Healthwatch Lambeth

    News -

    We have worked with Healthwatch Lambeth on a project called 'Going Home'. This is where we have tracked people's experiences from the moment they were ready to leave hospital for up to three months afterwards.

  7. Winter Communications

    Report -

    The six Healthwatch in South East London were commissioned to provide independent support to the NHS London region with the evaluation of the Transforming Primary Care Programme's winter communications programme.

  8. GP Out-of-Hours Answerphone Messages (Updated)

    Report -

    Following an early report about the experiences of seldom-heard communities in accessing GPs, we carried out a review of GP out-of-hours answerphone messages.

  9. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  10. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  11. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  12. Accident and Emergency Services

    Report -

    We found through our work on GP access that some people use A&E instead of out-of-hour services which are available if their GP practice is closed.

  13. Appointment systems at GP Practices

    Report -

    From October 2016 to February 2017 we spoke with 397 local people about what they thought HWS should focus on in 2017/18.